The Quality Indicators provide valuable data for RTOs to identify areas for improvement in training and assessment services and to gauge how well it is meeting its clients’ needs.
The Quality Indicator data that is collected will also be used by the registering body in its monitoring of the quality of the RTOs’ operations to minimise the risk of poor-quality performance having a negative impact on clients or the standing of the Australian VET system. As a result of this monitoring, each RTO will have a risk profile, which will contribute to decisions about the scheduling and scope of auditing.
Data collection is a prerequisite for further analysis and action. If data do not exist, there is a risk that there will be no evidence-based change taking place in the organisation. The level of risk can be measured by investigating the nature of any documented and implemented quality improvement strategies, the nature of any data collection systems and, if applicable, what data can be used to assure quality.
Registered training organisations (RTOs) are required to collect and report data on three quality indicators:
Competency completion data is collected as part of the AVETMISS reporting.
The Quality Indicators (QIs) data helps RTOs with continuous quality improvement through evidence-based and outcomes-focused indicators. They also allow you to assess the risk of your RTO's operations.
Data for the previous year must be submitted by 30 June; otherwise your RTO's risk rating and registration may be affected.
Learner and employer surveys
Nationally consistent data allows for benchmarking and encourages RTOs to discuss ways to improve training and assessment with other training organisations. It also allows you to:
gauge how well you are meeting your client needs
develop relationships with key learner and employer stakeholders
identify areas for improvement in training and assessment
Feedback provides a valuable source of information that you can use to improve your RTO's performance.
To ensure consistency, RTOs are required to use specific templates for learner and employer surveys. The templates are available from the website of the respective regulatory body your RTO is registered under. This allows data collection for the learner engagement and employer satisfaction quality indicators.
Submit your 2018 quality indicator data (Published on 16 April 2019. By ASQA.)
All RTOs are required to submit their 2018 quality indicator data by 30 June 2019. You can do this by completing the form on ASQA’s website and emailing it to firstname.lastname@example.org.
The purpose of quality indicator reporting is to provide ASQA with a summary report of your RTOs performance against the learner engagement and employer satisfaction quality indicators. These indicators focus on:
RTOs must gather and analyse this data each year. You are required to use the Learner Questionnaire and Employer Questionnaire which can be found on ASQA’s website.
You are exempt from submitting a quality indicator data report if:
your RTO was granted initial registration either by ASQA or another registering body after 30 June 2018
your RTO did not provide any nationally recognised training or assessment services through the calendar year 2018 and you reported an AVETMISS Nil return for 2018.
More information on your quality indicator reporting obligation can be found here.
You can also find more information on your RTO obligations for 2019 and access the checklist here.
Quality indicator reporting. (n.d.). Retrieved from https://www.asqa.gov.au/vet-registration/meet-data-provision-requirements/quality-indicator-reporting
Reporting on quality indicators. (n.d.). Retrieved from https://www.vrqa.vic.gov.au/VET/Pages/reporting-on-quality-indicators.aspx
Quality Indicators. (2018, 11). Retrieved from http://www.tac.wa.gov.au/registration/Reporting_requirements/Quality_indicators/Pages/default.aspx
Do not forget to lodge your quality indicator data by 30 June 2019. You must follow the requirements prescribed by your regulatory body to complete the reporting.