The VET Sector Newsletter - Edition 1, April 2018

April 19, 2018

The official Newsletter from Compliance and Quality Assurance (CAQA)



By Anna Haranas


Welcome to The VET Sector, our official newsletter for the Australian VET education and training sector.

This monthly publication is an initiative of the team at Compliance And Quality Assurance (CAQA).

The newsletter will be a vehicle for news and views on the current vocational education and training issues. It will cover some of the fundamental VET concepts, provide a number of professional development opportunities and we aim to support everyone who is involved in the Australian vocational sector.

I look forward to hearing from you and your thoughts regarding our VET sector.

Write to me at 
or call on 1800-266-160 

Anna Haranas 
General Manager 
Compliance and Quality Assurance (CAQA)



  • Our first newsletter

  • What training and assessment strategy should include?

  • How to handle stress at audit?

  • “How good are your communication skills?”




By Sukh Sandhu and Anna Haranas

A training and assessment strategy is a roadmap to how your RTO will deliver quality training and assessment to your students.
It should be written in a clear, easy-to-follow and concise manner.
As a minimum you need to include the following information:
• Qualification code and name
• The mode of delivery
• Characteristics of your learner cohort and explanation
how their training needs will be met
• Explanation of how training and assessment will take
place (when, what, how and where)
• Qualification packaging rules including elective and core units
• Course aims and outcomes
• Entry requirements set by the training package
• Pre-requisite or co-requisite set by the training package
• Admission requirements set by the RTO
• Explanation of how the special needs and requirements of each learner will be addressed


"TASs are your roadmap to deliver quality training and assessment to your students."


• The pathway from (the course), the pathway into (the course) and employment pathways 
• Relevant entry and exit points 
• Industry consultation and how it has contributed to changes 
• Information about having sufficient trainers and assessors 
• Information about sufficient educational and support services to meet the needs of the learner cohort/s undertaking the training and assessment 
• Information about learning resources to enable learners to meet the requirements for each unit of competency, and which are accessible to the learner regardless of location or mode of delivery. 
• Information about sufficient facilities, whether physical or virtual and equipment to accommodate and support the number of learners undertaking the training and assessment. 
• Training plan covering the sequence and structure of training and assessment delivery 
• The delivery arrangement including types of assessment and teaching methods 
• Amount of training and AQF volume of learning for each learner cohort 
• Validation plan 
• Licensing requirements Would you like to check your TAS against this criteria?


    Download our TAS checklist, here  



How to handle stress at audit!

By Sukh Sandhu

1. Be ready! 
2. Have all information handy 
3. Follow directions 
4. Listen carefully to the auditor 
5. Ask for clarification if you do not understand the question 
6. Work with the auditor 
7. Have realistic expectations 
8. Be respectful, the Auditor has a job to do 
9. Make sure you understand the framework 
10. Have support staff or consultants available to help you! 




“How good are your communication skills?”

By Anna Haranas

In order to be good trainers, we need to be good communicators. The ability to communicate effectively is important in relationships, education, and at work. Here are some tips to remind you of good communication skills. Communication starts with building rapport with the receiver, your students. Building rapport and engaging with people takes practice and much of it is based on intuition. It’s about creating a bond, link, connection, and understanding, in order to get your students thinking, feeling, reacting, and involved: -

Be approachable: a nice, friendly, open nature will make you more approachable. Use the student’s name: take the time to listen and remember people’s names and use them in your interactions. People will appreciate you taking the time to learn their name and its use shows they are important to you

Stay upbeat: be known for your positive attitude and willingness to help others.

Communication is transmitting the correct message: written words e.g. in presentations and student manuals, nonverbal cues e.g. body language, and spoken words.

We need to practice good communication skills by;


  • Making eye contact -whether you are speaking or listening, looking into the eyes of the person/people can make the interaction more successful.

  • Using gestures by including your hands and face in face-to-face communications -using smaller gestures for individuals and small groups, with gestures getting larger with larger groups.

  • Be aware of what your body is saying -an open stance with arms relaxed at your sides indicates that you are approachable and open to questions or hearing what people have to say.

  • Develop effective listening skills -one must listen to the other person's words and ask for clarifications or summarise back to them the important points, as you understand them. Avoid the impulse to listen only to the end of their sentence so that you can get out the ideas or memories in your mind while the other person is speaking.

  • Excellent trainers have an extensive knowledge and skill base, they take the time to build rapport, and they practice good communication and listening skills. If you want to be an expert trainer, you need to be effective at all points in the communication process.